Terms and conditions
Legal StatusThe online casino operated by NewEra B.V. / Indigo Soft N.V., Curaçao reg. is licensed under the license number 1668/JAZ issued by the Curaçao eGaming Authority and operates under the laws of Curaçao.In accordance with our licensing conditions, we are allowed to operate in Germany and provide services accessible and reliable for German players.
Registration and Login ProcessTo register on our website, please follow these steps:2.1 Click "Registration" located in the top right corner of the page,2.2 Enter your name, email address, password, confirm that you are at least 18 years old, and agree to our Terms and Conditions.2.3 Complete the verification form with full name, date of birth, currency preference, and account address.
KYC/ID Verification is required for all users to ensure secure operations. The following documents will be requested during KYC:
- ID (passport or national identification card)
- Proof of residence
- Card scans (if applicable)
Registration and account activation occur instantly upon submission of the verification form. We permit only one registered user per customer, as stated in our Terms and Conditions.
- Games and Software ProvidersOur online casino offers a wide variety of games from various software providers:3.1 Top Games: Book of Dead, Starburst, Rise of Olympus, Book of Ra, Sweet Bonanza.3.2 Software Providers: NetEnt, Pragmatic Play, Play'n GO, Evolution Gaming, Microgaming, Yggdrasil, Thunderkick, and Betsoft.
We have a total game count exceeding 4500+, categorized into Video Slots, Live Casino (Roulette, Blackjack, Baccarat), Table Games, Progressives, Sports Slots.
- Bonuses and PromotionsUpon registration, our new players can take advantage of the following bonus:4.1 Welcome Bonus: Receive a 200% match up to €500 on select slots like Twin Spin with a minimum deposit requirement of €5.
- The welcome package is available for German users in EUR.
The activation process involves making a qualifying deposit and meeting all applicable terms, including wagering requirements:4.2 Wagering Requirements: Meet the 35x bonus wager within a period of seven days to release any winnings from this promotion with a maximum bet limit of €5.
- Additional restrictions apply; please refer to our Bonus Terms.
This welcome offer has time limits, specifically 7 days for completion:
- Recurring promotions include daily bonuses and tournaments like the Spinomenal €300k tournament.
- Cashback offers are provided as follows: 20% up to €5000 on losses exceeding €1000 wagered with a 5x wager requirement.
Our reload bonus structure is outlined below:
- Monday: 30% up to €50
- Tuesday and Friday: 75% up to €100
- Wednesday: 50% up to €100
- Thursday: 25% up to €50
Free Spins bonuses are also available, including an initial allocation of 15 spins on Twin Spin for all users:
- These bonus terms apply universally and include non-progressive slots being counted at a rate of 100%, table games at 10%, with the maximum allowed winnings ten times the bonus amount.
- VIP and/or Loyalty ProgramOur loyalty program offers personalized benefits to high-value players, including those who deposit €1000+:
- Benefits may include priority customer support and individualized bonuses.
- No formal tiers exist in our loyalty system, which utilizes a points-based system for rewarding loyal customers based on their wagering activity (approximately 1 point per every €10 wagered).
These rewardable points can be exchanged for various rewards or cash/bonuses:
- Players may also receive automatic cashback of between 10% and 20%.
- Payment Methods and Banking TermsWe provide the following deposit methods with varying processing times:
- Visa/MC: instant, no fees (min/max not specified).
- Klarna: available.
- Giropay: available.
- MiFinity: available.
- Paysafecard: available in EUR for German users.
Withdrawal options include the same as deposits with varying minimum and maximum amounts:
- €10 min, €10k daily/€50k monthly max.
- Withdrawals may take 1-2 days (plus method-specific processing times) and there's a bank transfer fee of €15-30 in some cases.
Key Terms and ConditionsKey terms applicable to our services include:
- Bonus Wagering: A bonus must be wagered at least 35x within seven days with maximum bet limits.
- Deposit Limits: Users may set their own daily/weekly/monthly deposit limits, ranging from €5 minimum.
Withdrawal limits apply as follows:
- Maximum withdrawals of €10k per day and €50k monthly are in place for all users.
Account restrictions also exist:
- One account allowed per customer; accounts that remain inactive for 12 months may be locked temporarily or permanently depending on specific circumstances.
Mobile and Technical FeaturesWe optimize our services to ensure seamless functionality across various devices:
- App Availability: No dedicated apps are available (our website is fully optimized, making it equivalent in performance).
Mobile browser optimization:
- Our responsive design supports all mobile operating systems.
- The light/dark mode can be set by users for easier gaming on small screens.
- Fingerprint login support also exists.
User experience and speed remain the primary focus of our platform's development. All features mentioned above apply regardless of how a user chooses to access their account (via desktop or mobile).
Registration occurs using the same process as on desktop via browser, with instant activation after form submission:
Security and Fair PlayOur services are underpinned by high security standards:
- SSL encryption: Utilizing 256-bit encryption equivalent to Cloudflare/Let's Encrypt.
- RNG audits: Our Curaçao certified RNGs are independently reviewed for fairness.
Fairness for select crash games is also guaranteed through the use of BGaming provably fair mechanics:
- Game results and overall process are transparent due to our implementation of random number generators (RNG) audited by eCogra in case specific audit requirement mentions.
- Audits exist from other reputable providers, like Evolution Gaming.
Support channels include:
9.1 Customer Support: Available through live chat, email support@cashalot), phone.
- Response Time: Less than five minutes for most inquiries.
Multiple languages are supported to cater to an international player base:
- German and English are offered continuously along with additional language options available according to business requirements (presently French is also accessible).
Responsible Gambling FeaturesTools and features provided include:
10.1 Deposit limits: Users can restrict their deposits based on daily, weekly or monthly preferences.10.2 Time-Outs: Temporary account restrictions allow for breaks from gaming.
- Self-exclusion may be initiated by users as a permanent measure:
- Available options will link to various organizations dedicated to supporting problem gamblers.
Our platform includes general links and specific regional support organizations' links (like CheckDeinSpiel.de in Germany, BZGA).
Advantages and DisadvantagesKey benefits include:
11.1 Generous bonuses.
- A wide selection of games over 4500+ from trusted software providers.
- Support available in multiple languages around the clock.
However:
- No dedicated VIP tiers exist as part of our loyalty program, limiting high-value player interaction with some key services (see 5).
- Fees on bank transfers may apply for withdrawals by users choosing this method.
General Casino InformationOur online casino details are provided below:
- Year Founded: 2021.
- NewEra B.V. / Indigo Soft N.V., Curaçao reg. acts as our operator/parent company.
Supported languages (including German, English, French, Spanish) total more than fourteen options for users.The service accepts players worldwide with some minor exceptions due to jurisdictional laws and regulations:
- Restricted countries include the Netherlands, France, United Kingdom, USA, Singapore, Iraq.
We offer a short description of our casino:"Cashalot Casino stands out in its diverse offerings with 4500+ games across various categories alongside lucrative bonus schemes like 200% welcome bonuses."
